FAQ

1. What kind of products do you sell?

We offer a wide range of pet products including toys, beds, accessories, grooming supplies, and more — all carefully selected for quality and value.

2. Where do you ship from and how long does delivery take?

Most of our products are shipped directly from trusted suppliers. Shipping times vary by location but usually take 7-20 business days. You will receive tracking information once your order ships.

3. How can I track my order?

After your order ships, we send you an email with a tracking number and link. You can use this to track your package online.

4. What is your return and refund policy?

If you’re not satisfied with your purchase, please contact us within 30 days of delivery. We accept returns on eligible items and will issue refunds or exchanges as per our policy. Some products may have specific return conditions.

5. Do you offer international shipping?

Yes! We ship worldwide. Shipping fees and delivery times vary depending on your location.

6. How can I contact customer support?

You can reach us at:
📧 Email: support@onepointpetzone.com
📞 Phone: +1 227-991-405
or via our Contact Us page.

7. Are your products safe for pets?

Absolutely! We prioritize safe, non-toxic, and pet-friendly materials. If you have any specific concerns, please contact us.

8. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. Once an order is processed or shipped, changes may not be possible.